Refund and Deposit Policy
Clear terms for reserving a puppy, written before you pay anything.
Last updated: 2026-10-15
How deposits work
A deposit reserves a specific puppy for you and removes the puppy from our available listings. We ask for a deposit only after you have inquired, and had your questions answered by us. The deposit amount, the balance, and the due date are stated in your written reservation details, and the deposit is credited toward the purchase price.
When a deposit is refunded
- If we cannot complete the sale for any reason on our side
- If a veterinarian finds a serious health problem with the puppy before it goes home
- If the puppy cannot travel safely and no reasonable alternative date or method can be agreed
When a deposit can be transferred
If your circumstances change, ask us. A deposit can usually be transferred once to another available puppy or a future litter within 12 months.
When a deposit is non-refundable
Because a reserved puppy is taken off the market and other families are turned away, deposits are otherwise non-refundable if the buyer changes their mind or does not complete the purchase by the agreed date.
Delivery costs
Delivery costs that have already been paid to a third party (for example, a non-refundable airline ticket) may not be refundable. We tell you before any such cost is committed.
Returns after go-home
Returns after the puppy goes home are handled under the Puppy Sales Agreement, including the 7-day veterinary exam provision.
Questions
Please ask before you pay. We are happy to explain any part of this policy.
Have a question about a puppy?
Tell us which puppy you are interested in and where you live. We will reply with current availability, answers to your questions, and delivery options for your area.